Troubleshooting: cannot join the lesson
If the lesson link is not working or you cannot join the lesson room, work through the steps below before contacting support.
- Check your email — find the original confirmation or reminder email and use the link from there. Make sure you are opening the right link for today's lesson.
- Refresh the page — sometimes a simple page refresh resolves a loading issue.
- Clear your browser cache — in your browser settings, clear cached data and cookies, then try the link again.
- Try a different browser — Chrome is recommended for the most reliable video call experience. If you are on Safari or Firefox, try Chrome instead.
- Check camera and microphone permissions — if your browser has previously blocked access, you will not be able to join with audio and video. Check and reset permissions in your browser settings.
- Check the lesson time — confirm that the lesson is scheduled for today and that you are accounting correctly for any time zone difference.
- Check your internet connection — see the Internet connection checklist article.
If you still cannot join
Contact the MusicStudio support team at support@musicstudio.com with your name, the lesson date, and a description of the error you are seeing. You can also try messaging your teacher through your MusicStudio dashboard to let them know you are having difficulty joining.