Cancellation and credit policy

If you need to cancel a lesson, the amount of credit you receive depends on how much notice you give before the lesson start time:

  • More than 24 hours before the lesson — full credit issued to your MusicStudio account.
  • Between 6 and 24 hours before the lesson — partial credit issued.
  • Less than 6 hours before the lesson — no credit issued.

Credits are added to your account automatically when a cancellation is processed. They can be used toward future lesson bookings on MusicStudio and do not expire immediately — see our Terms of Use for the credit validity period.

Cash refunds

If you would prefer a cash refund to your original payment method rather than account credit, please contact our support team at support@musicstudio.com. Cash refunds are considered on a case-by-case basis.

If your lesson did not take place

If a lesson did not take place due to a technical fault or because the teacher was absent, please contact support as soon as possible with the lesson details. We will review the situation and apply an appropriate credit or refund.

This is a general guide. For full details of our cancellation and refund terms, see our Refund Policy.